What does working with us look like?

When you reach out to us, we’ll arrange a time that suits to meet and discuss your project. We encourage you to have notes written down regarding your ideal outcome, including your main priorities and requirements. Dream a little bit here, envisage your project in an ideal world with no boundaries, this helps us to understand your vision and tailor everything we can towards it.

Once we meet we can begin to get a bit more realistic as we run through your options and see how they fare with your ideas, factoring in items such as budget and timeframe.

We’ll take this information with us and provide you a quote to complete your project. This often takes a little time as we believe that every project is unique in its own way, therefore the prices should reflect this too (i.e. no square metre rates with greedy mark ups!). There is usually a bit of back and forth contact here as we finalise specific details and finishes whilst allowing you the time to think things through properly before getting back to us to lock anything in. During this process, we often provide multiple prices for differing options and finishes to assist with prolonging the time you have to finalise decisions, as these choices can commonly be decided closer to the start date and sometimes during construction. This also helps you budget your project to suit your desired outcomes.

After we’re satisfied we have all the information we need to provide an accurate price of the product that you requested, we’ll price it up and get back to you. Before we proceed with the job, we’ll present to you a contract which outlays the specified works and the costs they will incur, as well as the legalities of both parties as we complete the project. This also contains the milestones for progress payments throughout the build. To schedule in a start date, we request a 5% deposit of the total cost of the project as per the Queensland Building and Construction Commission (QBCC) regulations. The milestone payments are tailored so you will always be ahead in terms of goods and services received in comparison to funds spent, with the deposit being the only exception. As a fully licensed QBCC contractor, we are insured with Public Liability Insurance and we take out Home Warranty Insurance for all jobs exceeding $3300 as per the QBCC regulations. Home Warranty Insurance will cover you if we, as the builder, have left your house in a defective/non-compliant state. As much as we dislike the negativity of discussing this as it is not at all what we aim to do, we feel it is important for you to understand your rights and the legalities of the construction process.

With both parties satisfied with the contract, including its approximate start date and the deposit paid, we can proceed to start the job, confirming the start date as we approach the initial specified date. At anytime during the quoting and construction process, we encourage you to ask questions, no matter how big or small, as we value a strong line of communication between us. This includes if you wish to make any changes at any point as we set out to provide you the outcome that you’d like and if what we quoted for is no longer your desired outcome, then it defeats the purpose of us continuing. Although most changes will incur costs of some kind, all options can be discussed to find a new outcome which satisfies your needs.

Pictured above: Subcontract work we performed for Doonan-based builder Will2Build, where we completed the exterior cladding, including the 2 passage doors and single garage door, the openings hidden within the cladding board set out.